What we keep when you message us

You send us what a booking needs: names, the number of guests and the children's ages, the dates, the cabins you want, and an email address or a WhatsApp number to reply to. Later you send ID details, because the names on a boarding pass must match the passenger list the harbour holds.

You can also tell us things that help the trip: a hotel, a flight, a dietary request, or a wish for a balcony. Send only what the group is happy to share. If a detail is not needed, we do not ask for it.

Names and ages set the price and the cabin plan. Dates decide which boat and which sailing we offer. ID details go onto the guest list for the harbour and the park, at least seven days before departure. A phone number or email address is for replying to you and for sending the pickup details.

We use your details to run your booking and to answer your questions. We do not use a passenger's details for any other purpose in this statement.

A booking's details stay with us for as long as the booking and the law require. We do not state a shorter or a longer period here, because the period depends on the booking and on Indonesian law, which governs our bookings.

You can ask us to delete the details we are not required to keep. Message us, say which booking you mean, and we answer. Where the law requires us to keep a record, we tell you which one and why.

The booking team at PT Komodo Explorer Indonesia sees your message. A detail goes only to those who need it to run the trip: the harbour authority and the park receive the names and ID details they require for the boarding pass and the park ticket, and the boat's crew receives what the day needs.

Payment providers see what a payment needs.

Pay the deposit and the balance by the methods the payment block lists. Card payments go through a payment link, so send card details only through that link and never in a chat message or an email.

We do not need your card number to confirm a cabin. We confirm the cabin and the price in writing before you pay, and the payment link comes after that.

You decide what to send, and you can stop writing to us at any time. Three requests are open to you: to see what we hold about you, to have it corrected, and to have deleted whatever we are not required to keep.

Write to us on one of the two WhatsApp lines, or through the contact page, and we reply every day, 08:00 to 20:00 WITA. If this statement changes, the date at the foot of the site shows the update.

This statement is plain on purpose and has not replaced legal advice. If your question is a legal one, ask us and we answer it.